At Chhavi Tarot, we give our customers the most honest, transparent, and enjoyable shopping experience, one that keeps them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us if you have any questions.
Shipping
OUR SHIPPING TERMS
Within 2-3 days in Delhi/NCR
Within 7-10 business days in the rest of India
We offer flat shipping of Rs. 100 within India for orders up to Rs.2100 and free shipping on orders above Rs.2100. Shipping within Delhi/NCR is free for orders above Rs. 1100 and Rs. 50 for orders under Rs. 1100.
All orders are delivered within 7 to 10 business days unless of certain situations beyond our control. Most of our products are hand-crafted in small batches and energised through mantra chanting and rituals (Read about our process of energising crystals). For any further queries, please send us an email at tarotchhavi@gmail.com or a WhatsApp message at 8743006779.
Disclaimer: We use third-party service providers to ship and deliver orders. While we cannot give any assurance and warranties concerning their service, if you face any difficulty with them, please reach out to us at tarotchhavi@gmail.com, and we will assist you with your shipment.
Returns
OUR RETURN POLICY
We offer easy returns and exchanges within five days of delivery. However, after 5 days have passed since you received the order, unfortunately, we will not be able to offer you a return or exchange.
To initiate the return, please send an email at tarotchhavi@gmail.com or a WhatsApp message at 8743006779 with the order id, details of the products to be returned, and the reason for the return.
We only replace damaged items when you got them delivered or received the wrong item. For the item to be eligible for a return or exchange, it must be unused and in the same condition that you received it. In addition, it must be in the original packaging containing invoice and other documents.
If the item is used or broken and not in the original condition, it will not be liable for return or exchange.
Jewellery and personal care products cannot be returned or exchanged.
Items on sale, special offers or discounts are not eligible for refund or exchange.
Refund (if Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Your refund will be processed for prepaid orders, and a credit will be applied to your credit card within 7-10 days of receiving the product. For COD orders, refunds are made only in the form of store credits.
You should mail your product at K-1/12, First Floor, Chittaranjan Park, Delhi-110019. You will be paying for the shipping cost.
Cancellation of Order:
You will get a full refund if you cancel your order within 6-8 hours of placing the order. However, if the item has been shipped already, you will not be eligible to cancel your order. Also, the cancellation will not apply to discounted products.
Please note that we do not entertain cancellation or refund for products you have ordered by mistake. We recommend that you ensure that the product, quantity and other attributes are per your requirement.